Customer Reviews

What our customers
have to say

Excellent service!

It is so refreshing to deal with a professional plumbing company who are helpful, give advice over the phone to avoid costly call outs and go the extra mile to help their customers. Ed could not have been more helpful - and patient! - when my boiler broke down. He carefully explained what the problem was - how to possibly fix it and what the cost implications were if the problem continued. Highly recommended.


Excellent service

Not only was Kate extremely helpful on the phone but Ed made time between appointments to drop by and get the boiler up and running and diagnose the problem - which after 3 weeks of no hot water or heating, I was incredibly grateful for! Also advised me to go straight to boiler manufacturer to get it fixed as it would cost me less. I can't recommend this company highly enough.


Speedy, friendly & efficient

The service we received from Ed was fantastic - he popped round straight away to see what the issue was when I failed to describe it clearly over the phone, ordered the necessary parts and then arrived and fitted them first thing the next morning - we really couldn't have asked for better service! Highly recommended!


Very Impressed

Very pleased with the service provided. Quick response and efficient fitting of the new boiler. I was impressed with the transparency and explanation given for the work completed. Would highly recommend!

Ben Meadows

Impressive Work

I was very impressed by the diligence, knowledge and friendliness of our plumber Farhad. He carried out the service but also fixed an issue with hot water pressure that I wasn’t expecting him to do. Great job!

John Beighton

An actual Trustworthy Supplier!

After my builder had not only fitted the wrong radiators but also a leaking one, it was safe to say my faith in suppliers was at an all-time low. Permanex were a breath of fresh air from day 1, Ed kept me in touch throughout the whole experience. During a busy time for them in November, they were unable to fit the radiators for a week which left me without heating at one of the coldest times in the year - as you can imagine I was pretty agitated but Ed was really generous and offered hisportable heaters until they were able to come in. It's safe to say that Permanex are incredibly professional and understanding and have ultimately restored my faith in traders in London.

Chris Dawson

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